"CUSTOMER CARE"

Here at Studio 122, customer service is very important to us. Feel free to call or email us via the information below if you have any questions, comments, or concerns. Also, provided is our sizing chart and our FAQs.

"COVID-19 ANNOUNCEMENT"

Please be advised that due to COVID-19 there may be some slight delays with your shipment. We thank you for your purchase , support and understanding. 

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at:

443.840.9003

or send us an email to:

studio122m@gmail.com

"FAQ"

WOMEN

                X-SMALL                        SMALL                          MEDIUM                        LARGE                          XL                            XXL                      

SIZE             0-2                              4-6                                 8-10                             11-14                       15-18                           18+

BUST         31-33                          33.5-35.5                          36-38                      38.5-40.5                    41-43                          43+                    

WAIST       23-25                          25.5-27.5                          28-30                      30.5-32.5                    33-35                           35+

HIP             33-35                          35.5-37.5                          38-40                      40.5-42.5                    43-45                          45+

MEN

                  SMALL                           MEDIUM                              LARGE                           XL                         XXL                            XXXL

 

CHEST     35-37                              38-40                                41-43                         44-47                     48-51                        52-55

WAIST     27-29                              30-32                                33-35                         36-39                      40-44                       45-48

HIP           35-37                              38-40                                41-43                         44-46                     47-49                        50-52

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER AFTER IT HAS BEEN PLACED?

 

A lot of times your order may process/ ship within 1-3 business days upon ordering. However, depending on the volume of orders, please allow 5-7 business days to process your order. If you select express shipping, your order will ship out the same day if you place the order by 1:00 pm EST. Express orders placed after 1:00 pm EST will ship out the following business day.

HOW DO I KNOW WHICH SIZE IS BEST FOR ME?

To help you choose the best size, below we provide a size chart below to help you determine the best fit. 

 

DO YOU PROVIDE TRACKING INFO?

 

Yes, every package will have a tracking number. Once your payment is accepted, you will receive an email confirmation of your order. Once your item(s) have shipped, you will be notified by email with your tracking number. All items are shipped via United States Postal Service (USPS).

WHAT IF MY PACKAGE COMES DAMAGED OR I NEVER RECEIVE IT?

 

We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don't have robots and only human employees, we understand things may happen. We strive for excellence, however, in the event this should happen, please contact us via email at studio122m@gmail.com or via phone at 443.840.9003 immediately-preferably the day you receive it, and we will advise you how we can handle the issue. 

 

WHAT IF I CHANGE MY MIND AND WANT TO MODIFY OR CANCEL AFTER MY ORDER IS PLACED?

 

Once an order is placed at Studio122.org, you have 24 hours to cancel and/or make changes to your order. For assistance, please contact us as soon as possible via email at studio122m@gmail.com. Changes and cancellations will not be accepted after 24 hours and the order will be considered FINAL. Orders marked fulfilled or shipped are considered FINAL. 

I AM HAVING DIFFICULTIES USING STUDIO122.ORG, WHAT SHOULD I DO?

Please email a description of the issue to studio122m@gmail.com and we will attempt to resolve the issue in a timely manner.

STAY CONNECTED

JOIN OUR LIST

NEED ASSISTANCE?

 

443.840.9003

Studio122m@gmail.com

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